When upgrading your Apple iPhone or iPad to the new iOS 7 operating system, you will notice a new Find My iPhone/iPad feature called Activation Lock. This beneficial new technology makes it more difficult for anyone to access or sell your device in the event it is lost or stolen.

Activation Lock starts working the moment you turn on the Find My iPhone application in iOS 7. While Apple’s new security feature is a helpful data security measure, it also prevents e-Cycle’s security team from accessing the device to ensure your private data has been completely sanitized.

To avoid lengthy delays in processing and possible forfeiture of payment, the Activation Lock must be deactivated on your iPhones and iPads prior to shipping them to e-Cycle.

Please follow the simple steps below to deactivate the Find My iPhone/iPad feature or watch the embedded video:

1. Go to the Settings app on your device
2. Select “Privacy”
3. Select “Location Services”
4. Select “Find My iPhone/iPad”
5. Toggle Find My iPhone/iPad to the “Off” position
6. Enter Apple ID password & turn off Find My iPhone

After completing these steps, the Find My iPhone functionality will be disabled and your device will be ready to send to e-Cycle. It’s important to never remotely wipe, lock or mark your device as lost or stolen using iTunes or iCloud when sending it to e-Cycle because it will reactivate the lock.

If you have already sent your iOS devices to e-Cycle, you can disable the Find My iPhone  lock through iCloud by following these steps:

1. Sign in to your Apple iCloud account at http://www.icloud.com/#find
2. Click the “All Devices” link at the top of the page
3. Click on the device you would like to deactivate
4. Click the device name link at the top of the page
5. Click the black “X ” next to your device
6. Click “Remove” when prompted

If you’re not sure if you’ve installed iOS 7, go to Settings> General> About> Version. The number beside Version will start with “7” if your device is operating on iOS 7.

Be certain to take the steps above so you are eligible to receive buyback dollars for your Apple iPhone and iPad devices. Failure to deactivate the Find my iPhone/iPad Activation Lock on Apple devices will result in a considerable delay in processing and may result in forfeiture of payment for your device.

For more information or support, please contact the e-Cycle support team at GoGreen@e-Cycle.com or 1.855.329.2536 (855.ECYCLE.NOW).

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e-Cycle is the trusted wireless partner for many of the largest organizations in the world. As the first mobile recycling company to achieve e-Stewards certification, we adhere to the highest standards for environmental responsibility and worker health and safety. e-Cycle offers a simple, secure, environmentally responsible and profitable way for businesses to sell and recycle used mobile phones and tablets. Learn more at www.e-Cycle.com.